We provide Klarna as our payment solution. They offer invoice payment 14 days, partial payment, direct payment via bank/Klarna and card payment. We partner with Klarna Checkout to offer you an easy way to pay.

You choose your payment method in step 4 of the checkout. There you can choose between invoice, direct payment, card payment or split payment. You may need to click "show more payment methods" for all options to be visible.

Your invoice will be sent to you by email when the order is shipped from us. Please note that the sender is Klarna and also check your spam folder.

You can view and manage your invoices and their payment status yourself at www.klarna.se by logging in. You can find the login page here .

You can also contact Klarna directly regarding invoice questions, by phone at 08-120 120 10 or via the website: https://www.klarna.com/se/kundservice/ .

When paying by invoice, the claim is transferred to Klarna AB. When you shop by invoice, you must provide your personal identification number and be registered in the Swedish population register and be over 18 years of age. A minor credit check is made, but the history is not shown to other companies.

Each item is listed with a price including VAT. In the shopping cart you will see the total price including all possible fees, VAT and shipping. We reserve ourselves from any price errors or adjustments. In the event of a price error, you will receive a refund for your order.

The invoice payment terms are 14 days. If you return an item well in advance of the invoice due date, you will receive a new invoice with the value of the returned item deducted. NOTE! If you have not received a new invoice before the first one is due, you must pay it. You will then have the money deposited into your account.

In the event of late payment, a reminder fee will be charged in the amount permitted by law, currently SEK 60:- excl. VAT, as well as late payment interest of 2.12% per month. In the event of non-payment, the invoice will be handed over to debt collection. When paying by invoice, you also have the option of paying via Klarna account.

If for some reason you want to return your item, that's perfectly fine. You always have a 30-day money-back guarantee. You are responsible for the return shipping when returning. If you use the enclosed return label, we will charge SEK 56 for the shipping , this will be done in connection with the refund of your return. It is the easiest and cheapest way to return. Don't forget to send your order number when returning so we can handle your case.

Please note that the product and the packaging must be in essentially unchanged condition. The product must be unused and undamaged.

To make it easier when making returns, you can now also pause your invoice by logging in directly to Klarna's website . Once we have processed your return, Klarna will refund your money if you have already paid your invoice. It is your responsibility as a customer to pause the invoice. Hammatta takes no responsibility for any reminder fees.

As soon as we have received and processed your return, a confirmation of your return will be sent via email. If you do not receive any confirmation within 2 weeks of sending the return to us, please contact us and we will assist you further.

If the item is not in its original condition upon return, the return will not be accepted. You will then be charged for the item, which we will not be able to resell.

No, you do not have to use our return label. It is a service to make the process easier for you as a customer. If you want to arrange the return yourself, that is fine. Visit your local PostNord representative and send the item to:

Hammock - Norhult Sweden AB

Box 110 57

100 61 STOCKHOLM

Yes, it is possible to put items from different orders in one and the same return package, each 56 SEK. Then include both picking lists/order numbers for both orders so we know which orders you are returning, otherwise we cannot register your returns correctly. It must be clear that you are returning multiple orders in the same package!

As soon as you have received a return confirmation to your email, the process for your refund will start. In order for you to be refunded, your return needs to be approved. In order for the return to be approved, all product labels and tags must be still attached, it must be in an unchanged condition and in its original packaging. If you have made a return, go to “my Klarna” and pause your invoice. You can find the login page here . Then you do not risk receiving any reminders or the like. You can also call Klarna customer service if you have any questions about your invoice: 08-120 120 10

We pack and ship all orders quickly, so if you want to change your address, you must contact us immediately. You can change the address on your order as long as we have not shipped it. Write an email to info@hangmatta.com and we will help you as soon as we can!

Exchanges can be made for the same value or cheaper than your return. If the item is cheaper, the difference will be refunded to your bank account. If the item is more expensive, the exchange will not be approved due to customer security. Free shipping applies to exchanges. Please note that this only applies when using the enclosed return label. In the case of exchanges, the new item will be sent back to you free of charge when we have received your return, not before.

Please note that the item and the packaging must be in essentially unchanged condition. The item must be unused, clean and undamaged.

We have a thorough quality control of each garment. Despite this, individual garments may have defects. If you wish to make a complaint about a garment after the 30-day return period, please contact customer service. We handle each case individually.

Within six months of purchase, you have the right to complain about a product with manufacturing and/or material defects.

If the product has not been handled with care, if the washing instructions have not been followed or if defects have arisen due to excessive use/excessive wear, you do not have the right to complain about the product.

1. Email info@hangmatta.com with your order number.

2. Briefly explain how the error/defect occurred.

3. Attach four to five photos to support your written statement. The defect must be clearly visible in at least one of the photos. Make sure the product is photographed from both the front and back.

4. We will review your case as soon as possible and contact you within a few days.

We follow the Consumer Purchase Act and if you want to read more about the rules that apply, visit www.konsumentverket.se . We follow the recommendations of the Swedish National Board of Complaints in the event of a dispute.

If you have ordered and do not collect your shipment before it is returned to us (packages approx. 1 month, letters 14 days), we will charge a handling fee of up to 200 SEK depending on the weight and size of the package.

We send all deliveries with Postnord (formerly Posten AB). We use PostNord's services Varubrev and MyPack.

We aim to have your packages delivered between 1-3 days. With reservation for public holidays and weekends. We send most packages as commercial letters, we also use PostNord's MyPack service for larger packages. They are delivered to your local post office.

Then it should definitely be on its way! Contact our customer service: info@hangmatta.com and we will help you as soon as we can!

When sending a gift card or discount code from Hangmatta.com, the purchase can only be made if the amount exceeds 0 SEK. Otherwise, the invoice will be automatically cancelled. However, it is okay if you have purchased the gift card yourself or received it as a gift, as it is not a gift from Hangmatta. It is not possible to combine multiple gift cards and offers at the same time. In case of problems, we recommend that you contact our customer service info@hangmatta.com. We reserve the right to make any typos or corrections.

No, it is closed. You are more than welcome to shop in our web shop.

Telephone hours weekdays: 10:00-12:00 and 13:00-16:00
Telephone number: 08 - 22 23 39

You can email our customer service with questions that you cannot get answers to here. The email address is: info@hangmatta.com

You can also call us: 08 - 22 23 39

Our telephone hours are weekdays: 10:00-12:00 13:00-16:00

Weekends and public holidays: Closed

We reserve the right to expect deviations in times and that we may not always be able to respond due to high workload. We ask that you email us your request and we will respond as quickly as possible.

We try to answer you as soon as we can. If you have not received a response within 48 hours (excluding weekends and public holidays), please contact us again! For non-urgent matters, the lead time may be a little longer. But our hope is to answer you as soon as we can.

We try to be as available as possible. Sometimes we don't have time to respond. We recommend that you email our customer service: info@hangmatta.com and ask to be called. Please describe the matter briefly.

Our telephone hours are weekdays: 10:00-12:00 13:00-16:00

Weekends and public holidays: Closed

We would be more than happy if you would like to be our reseller! :)

For information about retailers, register your interest at info@hangmatta.com and we will get back to you as soon as we can!

But how cool that you want to become our ambassador! If you think you are the right person to spread us and our brand further, we simply think you should contact us. Send an email to info@hangmatta.com , please tell us about yourself, which social media you are active in, if you have a blog (how many unique readers) Instagram (how many followers) etc.

We will then get back to you as soon as we can :)

That sounds super exciting, we love finding new and fun collaborations. Please describe your thoughts and ideas and email us at info@hangmatta.com and we will get back to you as soon as we can!